Frequent Asked Questions
1. What areas do you serve? Serving Downtown Toronto, Etobicoke, Scarborough, East York, and North York.
2. Do you offer recurring cleanings? Yes. Our Standard Cleaning Service is available on a weekly, bi-weekly, or monthly basis for clients seeking to maintain consistently clean and well-kept homes.
3. Do I need to be home during the cleaning? No, you do not need to be home during our cleaning service. Simply provide access instructions, and we will ensure your home is treated with complete privacy, care, and security.
4. Do you bring your own cleaning supplies and equipment? For Standard and Deep Cleanings, we ask clients to provide the cleaning products, and we can share a list of recommended materials in advance. For Move-In/Move-Out services, we bring all professional-grade supplies and equipment needed to ensure a thorough, high-standard clean.
5. How do you determine pricing? Pricing is based on the size of the home, the type of service, conditions of the home, and the frequency of the cleaning visits.
6. Are there any hidden fees? No. All pricing is transparent and discussed in advance.
7. What is the difference between a standard and deep cleaning? Deep Cleaning provides a more thorough and detailed approach, addressing areas not typically included in regular maintenance. This may include washing windows, cleaning inside ovens and refrigerators, wiping all baseboards, doors, and doorframes to ensure every corner of your home is impeccably clean.
8. How far in advance should I book? We recommend scheduling your cleaning at least one week in advance to secure your preferred date and time.
9. Do you move furniture during cleaning? Light furniture may be moved when necessary. Heavy items are cleaned around for safety reasons.
10. How do you ensure quality and consistency? We maintain a highly trained team, stay attentive to each client’s specific requests, and follow a structured plan with detailed checklists to ensure no area is overlooked and every cleaning meets our standards.
11. Can I customize my cleaning service? Absolutely. While we offer tailored packages, you can always add extra services to meet your specific needs and priorities, ensuring a cleaning experience designed just for your home.
12. What if I am not satisfied with the service? Client satisfaction is our top priority. If you have any concerns, please contact us within 24 hours of your service, and we will promptly address the issue. Depending on the situation, you may be eligible for a complimentary follow-up service to ensure your home meets our high standards.
13. Do you offer one-time cleanings? Yes. One-time cleanings are available at any time without commiting to any plan.
14. How do I book a cleaning? You can contact us directly through our website, via email, SMS texts, WhatsApp message or simply call, after providing some information, we will provide a personalized quote based on your information and the type of service required. Once approved, we will schedule a convenient date and time for your cleaning.
15. Why should I choose your cleaning service? We provide cleaning services guided by high standards, integrity, and a trustworthy approach, ensuring every home is maintained with care, precision, and professionalism.
16. What is your cancellation policy? Cancellations or rescheduling within 48 hours of the service are subject to a non-refundable fee, % depending on the service. Additional details can be found in our Terms and Policies section. Cancellations at a reasonable time does not incur in any penalty.
17. How long does a cleaning usually take? Depends on the size of the home and the type of service scheduled.